| Chris Brown | ||||||||||||||||||||||||
| RESUME OF CHRISTOPHER PORTER BROWN | ||||||||||||||||||||||||
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104 Monarch Way, Cary, NC 27511-8974, USA, 919.233.8336(W), 233.8814(FAX), [email protected] (email) MANAGER, CONSULTANT, AND TRAINER - 25 years of international and domestic experience. Adept at maximizing organization efficiencies and developing staff by assessing strategic needs; designing and delivering effective courses; supervising and mentoring staff; and controlling costs. Produces high-trust partnerships and enhanced sponsor reputations. Proficient at delivery of management, professional/technical, support, and team development programs that are linked to organization development strategies to achieve high quality and productivity, sharpened planning and decision-making skills, and improved communication and morale. Skilled at developing credibility and learning organizations through consulting and coaching on continuous improvement and process reengineering, performance management systems, and high-achievement team development. Start-up and system-wide culture change experience with seven years living overseas using Spanish, French, and Arabic; and travel to 64 countries. PROFESSIONAL EXPERIENCE Consultant and Trainer - 1983-85, 1991-98, Global Associates Ltd, Cary, NC, USA Human resource development consulting including process/continuous improvement, process redesign/reengineering, and staff development: Organization, management, employee and team development for culture change: leadership, global business, managing creativity, diversity, performance, high-performance teambuilding Customer service, sales, product/technical/computer knowledge, and presentation skills training Training of consultants, facilitators, trainers; and media development such as CBT and video Clients: ADP, American Red Cross, AT&T, BMW, British Aerospace, Chrysler, Carolina Power & Light, COMSAT, Ford, General Motors, Land Rover, Saturn, U. S. Departments of Agriculture, Defense, Justice, and State (Foreign Service Institute), USF&G Insurance, Visual Services, Volvo, and Yamaha. Taught graduate and undergraduate courses and delivered invited seminars at Georgetown, Johns Hopkins, Loyola, Marymount, and Michigan State Universities. Manager, Training and Development - 1985-91, International Telecommunications Satellite Organization (INTELSAT), Washington, DC, USA. Created human resource development function for this global utility with staff from 60 countries that provides telephone, television, and data services to 180 countries. Consulting, training delivery, and training supervision in a trilingual climate with responsibility for: executive consulting and education; merit pay; managing change, conflict, diversity, and performance; presentation skills; teambuilding; and selection; sales and customer service, and technical training; employee relations, train-the-trainer; and media production including industrial video production and computer-based-training (CBT). Manager, Human Services - 1980-83, Bendix, Columbia, Maryland, Saudi Arabia, United Kingdom, and Yemen Arab Republic. Started human resource services on a 900-employee, start-up program. Managed selection, European recruitment, relocation, orientation, insurance, health care, employee assistance, government relations, housing, transportation, and travel. Principal and Teacher - 1975-80. Managed selection, employee relations, evaluation, training, and process improvement, of up to 45 multicultural staff, and taught at these US-accredited schools: Principal, Saudi Arabian International School, Riyadh, Saudi Arabia Principal, Teacher, Colegio Lincoln, San Jose, Costa Rica (bilingual Spanish and English) Science teacher, designer, American Cooperative School, La Paz, Bolivia. Trainer, Teacher, Mental Health Worker, and Hospital Orderly - 1964-75, California, Michigan. Trained physicians and nurses; taught math, science, and coached football and tennis; started and counseled in a methadone treatment program; and served as a pre-medical hospital orderly. SELECTED ACCOMPLISHMENTS Invited speaker on leadership and management of change, conflict, diversity, performance, and high-performance teams. Served as elected Vice President and Governing Board member of the International Society for Intercultural Education, Training, and Research (SIETAR) Process Improvement Advisor in domestic and export operations on to add process/continuous improvement practices to increase external and internal satisfaction. Worked in English, Spanish, and Arabic. Team leader of total culture change on program for all employees, which significantly changed everything from how products are developed to how customers are treated. Trained all managers on 360-degree performance feedback in order to implement business process redesign that dramatically raised internal customer satisfaction. Refined and executed organization-change strategy, including performance management and merit pay, in order to counter new competitors and technology while sustain market share in a company doing business in 180 countries with employees from 60 nations EDUCATION HS Diploma - Chemistry-Biology curriculum, Cass Technical High School (magnet), Detroit, MI BS - Education and Math majors, Physical Science minor for pre-med, Michigan State University MA - Human Resource Development, International Relations, Michigan State University Ph.D. - All courses required, Management, Organization Development, Michigan State University. SPHR - Senior Professional in Human Resources accreditation earned from the Society for Human Resource Management (SHRM) for both critical knowledge and leadership experience Qualified - Acumen, American Red Cross First Aid Instructor, Myers-Briggs Type Indicator, Performance 2000, Praxis, Situational Leadership, and Zenger Miller cb12 | |||||||||||||||||||||||
| INTERNATIONAL BACKGROUND OF CHRIS BROWN | ||||||||||||||||||||||||
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Summary: Descendant of explorer Jedediah Smith, engineer father, and banking mother. Married a trainer/singer and have two Latino teenagers. Lived overseas 8 years and visited 64 nations. Primary School: Lived in WASP/Polish/Italian neighborhood and worked early to gain independence. High School: Attended multi-ethnic, inner city, magnet (limited enrollment) school. Learned to appreciate differences, leadership challenges, and humility. Owned small business. College: Worked on assembly line, as a hospital orderly, busboy, waiter, and captain. Studied international relations and nonformal education. Produced training videos, did a nonformal education with Indonesian government, and helped write book: Living Overseas. Teacher, Counselor, Coach: Embraced challenge of teaching, counseling, and coaching people from different cultures including a graduate cross-cultural communication course. Volunteered as a mental health counselor and created a treatment program for African-Americans and Latinos. Learner: Lived one year as a minority in Europe & Asia to study learning/change strategies. Principal, Husband: Managed staffs of multicultural teachers and served parents in multilingual, international schools in Bolivia, Colombia, Costa Rica, Guatemala, and Saudi Arabia. Manager, HR: Directed human resource services for Saudi Arabia and Yemen including recruitment, orientation, and coaching, of supervisors and employees from Asia, Europe, and USA. Trainer: Designed and delivered training on supervision, performance appraisal, and service as an independent consultant. Vice President: International Society for Intercultural Education, Training, and Research (SIETAR). Manager, Father: Integrated intercultural sensitivity into compensation, organization development, performance management, and training programs so a global, trilingual company could compete. Hired culturally skilled consultants. Adopted two Costa Rican children. Consultant, Volunteer: Four years consulting and training with Ford Export on product launches; process/continuous improvement; and on sales, customer service, management training and teambuilding in: Latin America using Spanish, the Middle East using some Arabic, and Southeast Asia. Consulted and trained on sales and service, specializing in customers and employees with diverse needs, for many companies. Internationalized AT&T's Career Development program. Delivered train-the-trainer programs in Malaysia an in Guatemala in Spanish. Designed and delivered Valuing Diversity programs for the Foreign Service Institute and US Government Departments. Designed the train-the-trainer, including Dealing with Differences required for all Red Cross trainers. Created the first multicultural Myers-Briggs Type Indicator (MBTI) program, including race, gender, age, etc. Trained branch managers on managing diverse teams and 360-degree feedback. Authored section of the Intercultural Sourcebook. Invited to present on leadership and management of: change, conflict, diversity, performance, sales, and high-performance teams, to business and government organizations. Hands-on volunteer on Habitat for Humanity house building. In the meantime why not check out the link below to get your own 20MB of free webspace? | |||||||||||||||||||||||
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